Why digitisation is growing in importance

Rapid digital transformation is a priority for organisations all over the world. Firms must not only make changes to their business delivery, but also create a truly digital work experience for their employees.

2019冠状病毒病及其引发的劳动力转型加速了这一进程. Employee expectations are changing. 五分之二的员工表示,如果雇主推广或赞助数字健康解决方案,他们就不太可能离开公司. As such, HR teams must design employee experiences that are fit for a flexible, digital working environment.

Fortunately, 加速的数字化导致了数字健康和福祉规划的爆炸式增长, which have become more relevant and have gained significant traction.

然而,人员管理实践并没有跟上其他技术发展的步伐. Risks involving cybersecurity, loss of personal information, and system obsolescence are heightened due to how HR data is maintained, and how benefits and other HR programmes are delivered.

人力资源和福利团队需要找到方法来团结员工,共享员工体验, wherever and however they are working.
Jamie Fitt

Mercer Marsh Benefits Digital Growth Leader

Providing a consistent digital experience

Employee benefit programmes and the teams that deliver, manage and report on them have been thrust into the spotlight, with increased C-suite attention.

提供全球一致的员工体验的重要性也呈指数级增长, accelerated by the pandemic.

因为雇主被迫不仅要提供就业机会,还要成为社会联系的提供者, 情感支持和精神健康福利以及提供它们的系统变得比以往任何时候都更加重要.

At a time when corporate incomes were plummeting, there might have been an expectation that benefits budgets would be cut. However, the opposite was true. More than 70% of organisations increased spend as a result of the pandemic.

With this increase in visibility and investment, HR and benefits teams will be under increased scrutiny, 提供可靠的数据点,以证明这项投资是明智的,并提供切实的投资回报(ROI)。.

For this, they will need to consolidate their data sources, and focus on strengthening their data analytics capabilities.

Making sure you have the right digital infrastructure, 应对未来挑战的福利提供和合作伙伴将是大流行后人力资源和奖励团队面临的真正挑战.

这些好处本身只是投资的一部分,如何实现这些好处也是关键. In an anytime, anywhere, anyplace working world, more investment in consumer-grade delivery of benefits will be essential.

Just as COVID-19 shone a spotlight on the vital role employee benefits play, 它还强调了需要强大的技术来应对变化并保持员工的敬业精神.

HR technologies must keep pace with employee expectations. In many organisations, 弄清楚如何注册和获得福利仍然是一个令人沮丧的经历.

通过数字解决方案缓解这种沮丧,让员工轻松获得福利计划和直观的福利体验. 这意味着你可以更好地与你的员工互动,并在重要时刻支持他们. 它还为您提供更好的成本可见性,监督和利用见解.

Getting started on your digitalisation journey

负责人力资源和风险的人员必须提出以下五个问题,以确保政策和实践的相关性和有效性:

我们是否确信与人力资源数据相关的泄露风险已得到充分缓解?
员工的个人信息(如工资或家属信息)是否使用电子表格与第三方共享? Is that a risk you are comfortable with?

Are our HR processes aligned to the employee experience we are seeking to create?
81%的雇主表示,实现“全球一致的员工体验”是“当务之急”。, and its importance has increased year-on-year since 2018.

我们是否根据快速变化的数字卫生生态系统实现了卫生规划的现代化?
Prior to the pandemic, 68%的雇主表示,他们可能在未来五年内投资于数字医疗. Interest was strongest among employers in high-tech, manufacturing/construction, and financial services/insurance.

What is our digitisation strategy?
Make sure you know who is driving digitisation in your organisation, 人力资源和企业风险管理团队需要做出哪些贡献,才能制定一个有凝聚力的数字议程.

Is our employee experience for managing benefits “consumer-grade”?
可悲的是,对许多员工来说,登记和享受福利仍然是一种令人沮丧的经历. Over the coming years, the bar will continue to be raised. At a minimum, even if programmes are highly fragmented, employers must determine what their digital approach to health, risk protection, 福利项目是,然后通过提供更简单的, fun, and integrated experience over time.


The challenges facing organisations today

75%

大多数人力资源经理和风险经理都认为,加速的数字化对他们的业务构成了严重威胁.

52%

认为网络安全问题很可能发生,59%的人认为这些风险可能会产生灾难性的影响.

76%

of organisations spent more on HR tech during the pandemic as a result.

A digital-first approach to benefits in a post-pandemic world

Organisations, 人力资源团队和他们提供的员工福利已经在我们不断变化的工作世界中反复接受了压力测试. 因此,福利和用于提供这些福利的技术在企业议程中占据了重要位置. Get an in-depth look at the impact this has had on benefits and technology trends.

How Mercer Marsh Benefits can help

我们认识到数字解决方案在帮助雇主将奖励和福利战略提升到一个新的水平方面可以发挥的关键作用. The right tech solutions will drive improved value through enhanced communications, engagement and employee experience to improved efficiencies, analytics and risk management.

确保技术为您的组织提供正确的结果和投资回报, 我们市场领先的咨询服务也在这里提供专家支持和相关的见解,在数字化旅程的每一个阶段.

Innovation sits at the heart of our digital strategy, 我们致力于让我们的客户走在正在进行的技术和数据革命的最前沿.

  • Darwin

    Take automation, user experience and analysis to a whole new level.

    With Darwin, 您拥有一个与您已经使用的工具无缝集成的系统,并为您提供灵活性, increases employee engagement, controls cost and reduces risk – all from one single platform.

  • Employee communications

    向员工传达你的福利计划的优势与提供这些福利同样重要.

    Employees can only see benefits as a reward if they know about them, actively participate in their selection, and understand their value.

  • Benefits You

    一套互补性的数字工具,旨在帮助现代企业充分利用其优势. 无论你是在一个国家运营的中小企业还是世界上最大的跨国公司之一, Benefits You meets you where you are, giving you the tools you need to achieve your goals.

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